Refund Policy

At Veranxiety, we want you to be completely satisfied with our service. This Refund Policy outlines our procedures and guidelines regarding refunds and cancellations.

1. Free Trial Period

We offer a 14-day free trial period for all new users. During this period, you can explore our platform and determine if it meets your needs without any financial commitment.

If you choose to cancel your subscription during the free trial period, no charges will be applied to your account. You can cancel at any time through your account settings or by contacting our customer support team.

2. Subscription Cancellations

You may cancel your subscription at any time. To cancel your subscription:

• Log in to your Veranxiety account
• Navigate to Account Settings
• Select "Subscription"
• Click "Cancel Subscription"
• Follow the prompts to complete the cancellation process

Alternatively, you can email us at veranxietydotcom@gmail.com with your cancellation request.

Monthly Subscriptions

For monthly subscriptions, cancellation will take effect at the end of your current billing cycle. You will continue to have access to the service until the end of your paid period.

Annual Subscriptions

For annual subscriptions, cancellation will also take effect at the end of your current billing cycle. No partial refunds will be provided for the unused portion of your subscription unless otherwise required by law.

3. Refund Eligibility

We offer refunds under the following circumstances:

14-Day Money-Back Guarantee

If you are not satisfied with our service within the first 14 days after your free trial ends and your paid subscription begins, you may request a full refund. To be eligible for this refund, you must:

• Request the refund within 14 days of your first payment
• Provide a brief explanation of why the service did not meet your expectations
• Have not violated our Terms of Service

Technical Issues

If you experience persistent technical issues that significantly impair your ability to use our service, and our support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a partial or full refund at our discretion.

Duplicate or Erroneous Charges

If you have been charged multiple times for the same subscription period or have been charged in error, you will receive a full refund for the duplicate or erroneous charges.

4. How to Request a Refund

To request a refund, please contact our customer support team at veranxietydotcom@gmail.com with the following information:

• Your full name
• Email address associated with your account
• Date of purchase
• Reason for requesting a refund
• Any relevant details or documentation

We will review your request and respond within 2-3 business days. If your refund is approved, it will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions that have been active for more than 14 days after the free trial period (except in cases of technical issues or erroneous charges)
• Accounts that have violated our Terms of Service
• Any add-on services or premium features purchased separately from the main subscription

6. Contact Us

If you have any questions about our Refund Policy, please contact us at veranxietydotcom@gmail.com.